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I already have a camera, but no account.

Elisa Live Customer Care

SETUP
CAMERA
FAQ
CONTACT US

Camera Setup

If you already have the camera(s), please follow the steps below to setup the camera and service

  • Setup the camera
  • Add more cameras
 

Download Elisa Live application to your smart phone

 

Connect the camera to power and internet

Using smartphone

Create your own account
(username and password)

Using computer

Register the camera
(cable must be plugged in)

 

Congratulations!
You've done it successfully, now you can see the video

You can enable camera's wireless connection from "Settings"

 

Start to enjoy the service and discover more!

Using smartphone

 

Using computer

 

Log in to your account

 

Connect the camera to power and internet

 
 
 

Go to profile

 
 

Select "Add new camera"

 
 

 

 
 

Congratulations!

You have now added a new camera and can navigate between cameras.

 

Camera

Useful information and camera characteristics

 

ELISALIVE2 & ELISALIVE2-UK

  • Night Vision
  • True motion detection with PIR
  • HD Resolution
  • Wi-Fi 2.4GHz, LAN PoE (Power over Ethernet)
  • Multi Camera Support
  • Indoor
  • Wide view lens (92.5 degrees)

CAMERA

  • Image Sensor:
  • Min. Illumination:
  •  
  • Shutter time:
  • Lens:
  • Angle of View
  • Lens Mount:
  • Day & Night:
  • Wide Dynamic Range:
  • Digital noise reduction:
  • 1/3" Progressive Scan CMOS
  • 0.028 Lux @ (F2.0, AGC ON),
  • 0 Lux with IR
  • 1/25(1/30) s to 1/100.000 s
  • 2.8mm@ F2.0
  • 92.5"
  • M12
  • IR cut filter with auto switch
  • Digital WDR
  • 3D DNR

COMPRESSION STANDARD

  • Video Compression:
  • Bit Rate:
  • Audio Compression:
  • Dual Stream:
  • H.264
  • 0.25 Mbps – 0.45 Mbps
  • AAC
  • Yes

IMAGE

  • Max. Image Resolution:
  • Frame Rate:
  • 1280x720
  • 10-20 fps

NETWORK

  • Network Storage:
  • Alarm Trigger:
  • Security:
  • Elisa Live cloud
  • True motion detection by PIR
  • HTTPS, encryption

LAN INTERFACE

  • Audio:
  • Communication Interface:
  • Reset Button:
  • Internal Microphone
  • 1 RJ45 10M /100M ethernet interface
  • Yes

WI-FI SPECIFICATION (-W)

  • Wireless Standards:
  •  
  • Frequency Range:
  • Channel Bandwith:
  • Modulation Mode:
  •  
  • Security:
  •  
  • Transmit Power:
  •  
  •  
  • Receive Sensitivity:
  •  
  •  
  • Transmission Rate:
  •  
  •  
  • Wireless Range:
  •  
  • IEEE802.11b, 802.11g,
  • 802.11n
  • 2.4 GHz ~ 2.4835 GHz
  • 20/40 Mhz Support
  • 802.11b: CCK, QPSK, BPSK
  • 802.11g/n: OFDM
  • WPA/WPA2,
  • WPA-PSK/WPA2-PSK, WPS
  • 11b: 17±1.5dBm @ 11 Mbps
  • 11g: 14±1.5dBM @ 54 Mbps
  • 11n: 12.5±1.5dBm
  • 11b: -90dBm @ 11Mbps (Typical)
  • 11g: -75dBm @ 54Mbps (Typical)
  • 11n: -74dBm (Typical)
  • 11b: 11Mbps
  • 11g: 54Mbps
  • 11n: up to 150Mbps
  • Outdoor: 200m, Indoor: 50m
  • (depend on the environment)

GENERAL

  • Operation Conditions:
  •  
  •  
  •  
  • Power Supply:
  • Power Consumption:
  • IR Range:
  • PIR:
  •  
  • Dimensions:
  •  
  • Weight:
  • Indoor use only: 0 °C ~ 45 °C (32 °F ~ 113 °F)
  • Humidity 95% or less (non-condensing)
  • 12 VDC ± 10%, PoE(802.3af)
  • 5W MAX
  • 10 meters
  • Angle of detection: 80°
  • Detection range: 10 meters
  • 66x91.5 x 131.3 mm
  • (2.60" x 3.60" x 5.17")
  • 400g(0.88lbs)

Model: ELISALIVE41-UK

  • Night Vision
  • Motion detection
  • HD Resolution
  • Wi-Fi 2.4GHz, LAN PoE
  • Multi Camera Support
  • Outdoor (IP66)
  • Wide view lens (73.1 degree)
See how to Install the Bullet camera

CAMERA

  • Image Sensor:
  • Min. Illumination:
  •  
  • Shutter time:
  • Lens:
  • Angle of View:
  • Lens Mount:
  • Day & Night:
  • Wide Dynamic Range:
  • Digital noise reduction:
  • 1/3" Progressive Scan CMOS
  • 0.028 Lux @ (F2.0, AGC ON),
  • 0 Lux with IR
  • 1/3 s to 1/100,000 s
  • 4mm@ F2.0
  • 73.1"
  • M12
  • IR cut filter with auto switch
  • Digital WDR
  • 3D DNR

COMPRESSION STANDARD

  • Video Compression:
  • Bit Rate:
  • Audio Compression:
  • Dual Stream:
  • H.264
  • 0.25 Mbps – 0.45 Mbps
  • No audio/microphone
  • Yes

IMAGE

  • Max. Image Resolution:
  • Frame Rate:
  • 1280x720
  • 10-20 fps

NETWORK

  • Network Storage:
  • Alarm Trigger:
  • Security:
  • Elisa Live cloud
  • Motion detection
  • HTTPS, encryption

LAN INTERFACE

  • Communication Interface:
  • Reset Button:
  • 1 RJ45 10M/100M Ethernet interface
  • Yes

WI-FI SPECIFICATION (-W)

  • Wireless Standards:
  • Frequency Range:
  • Channel Bandwidth:
  • Security:
  •  
  • Transmit Power:
  •  
  •  
  • Receive Sensitivity:
  •  
  •  
  • Transmission Rate:
  •  
  •  
  • Wireless Range:
  • IEEE802.11b, 802.11g, 802.11n
  • 2.4 GHz ~ 2.4835 GHz
  • 20/40MHz Support
  • WPA/WPA2,
  • WPA-PSK/WPA2-PSK
  • 11b: 17±1.5dBm @ 11Mbps
  • 11g: 14±1.5dBm @ 54Mbps
  • 11n: 12.5±1.5dBm
  • 11b: -90dBm @ 11Mbps (Typical)
  • 11g: -75dBm @ 54Mpbs (Typical)
  • 11n: -74dBm (Typical)
  • 11b: 11Mbps
  • 11g: 54Mbps
  • 11n: up to 150Mbps
  • 50m (depend on environment)

GENERAL

  • Operation Conditions:
  •  
  •  
  • Power Supply:
  •  
  •  
  • Power Consumption:
  • Weather Proof:
  • IR Range:
  • Dimensions:
  •  
  • Weight:
  • -30 °C – 60 °C (-22 °F – 140 °F)
  • Humidity 95% or less
  • (non-condensing)
  • 12 VDC ± 10%
  • PoE(802.3af)
  • IP44
  • Max. 7W
  • IP66
  • 30 meters
  • 70×157×62 mm
  • (2.8” × 6.1” × 2.4”)
  • 500g (1.1 lb)

Model: ELISALIVE42-UK

  • Night Vision
  • Motion detection
  • HD Resolution
  • Wi-Fi 2.4GHz, LAN PoE
  • Multi Camera Support
  • Outdoor (IP66)
  • Wide view lens (92.5 degrees)
See how to Install the Dome camera

CAMERA

  • Image Sensor:
  • Min. Illumination:
  •  
  • Shutter time:
  • Lens:
  • Angle of View:
  • Lens Mount:
  • Day & Night:
  • Wide Dynamic Range:
  • Digital noise reduction:
  • Angle Adjustment Pan:
  • 1/3" Progressive Scan CMOS
  • 0.028 Lux @ (F2.0, AGC ON),
  • 0 Lux with IR
  • 1/3 s to 1/100,000 s
  • 2.8mm@ F2.0
  • 92.5"
  • M12
  • IR cut filter with auto switch
  • Digital WDR
  • 3D DNR
  • 0° - 355°,
  • Tilt: 0° - 75°,
  • Rotation: 0-355°

COMPRESSION STANDARD

  • Video Compression:
  • Bit Rate:
  • Audio Compression:
  • Dual Stream:
  • H.264
  • 0.25 Mbps – 0.45 Mbps
  • No audio/microphone
  • Yes

IMAGE

  • Max. Image Resolution:
  • Frame Rate:
  • 1280x720
  • 10-20 fps

NETWORK

  • Network Storage:
  • Alarm Trigger:
  • Security:
  • Elisa Live cloud
  • Motion detection
  • HTTPS, encryption

LAN INTERFACE

  • Communication Interface:
  • Reset Button:
  • 1 RJ45 10M/100M Ethernet interface
  • Yes

WI-FI SPECIFICATION (-W)

  • Wireless Standards:
  • Frequency Range:
  • Channel Bandwidth:
  • Security:
  •  
  • Transmit Power:
  •  
  •  
  • Receive Sensitivity:
  •  
  •  
  • Transmission Rate:
  •  
  •  
  • Wireless Range:
  • IEEE802.11b, 802.11g, 802.11n
  • 2.4 GHz ~ 2.4835 GHz
  • 20/40MHz Support
  • WPA/WPA2, WPA-PSK /
  • WPA2-PSK, WPS
  • 11b: 17±1.5dBm @ 11Mbps
  • 11g: 14±1.5dBm @ 54Mbps
  • 11n: 12.5±1.5dBm
  • 11b: -90dBm @ 11Mbps (Typical)
  • 11g: -75dBm @ 54Mpbs (Typical)
  • 11n: -74dBm (Typical)
  • 11b: 11Mbps
  • 11g: 54Mbps
  • 11n: up to 150Mbps
  • 50m (depend on environment)

GENERAL

  • Operation Conditions:
  •  
  •  
  • Power Supply:
  •  
  •  
  • Power Consumption:
  • Weather Proof:
  • IR Range:
  • Impact Protection:
  •  
  • Dimensions:
  • Weight:
  • -30 °C – 60 °C (-22 °F – 140 °F)
  • Humidity 95% or less
  • (non-condensing)
  • 12 VDC ± 10%
  • PoE(802.3af)
  • IP44
  • Max. 5W
  • IP66
  • 30 meters
  • IEC60068-2-75Eh, 20J;
  • EN50102, up to IK10
  • Φ111 × 82 mm (4.4” × 3.2”)
  • 500g (1.1 lb)

FAQ

Here you can find most common questions about "How to use Elisa Live"

 

How to setup the camera?

Connect your camera to power source and internet

Provide your MAC address (located on the backside of your camera)

Setup your account

  • - user name
  • - email
  • - password

Ready!

 

How to make recordings?

To make recordings you need to have Elisa Live Premium service.

Log in to Elisa Live mobile application (Feature is only available on smartphone)

Use the Timeline to find the right moment

Press "Record" to start recording

Move Timeline

Stop recording by pressing "record" again

How to share my livestream?

To share your live stream you need to have Elisa Live Premium service.

Log in by clicking Camera View on top of this page (feature only available on web)

Press "Share" on top of the screen

Press "Start sharing" and you will get a link and an embeddable script to share live footage and Timeline

You can stop sharing anytime by pressing "stop sharing"

How to add more cameras?

You can add multiple cameras from your mobile and web application

1) From your mobile application:

Go to "Profile" to open your view

From "Profile" view press "Add new camera". Follow the instructions to setup new camera

Navigate between cameras by swiping left or right

2) From the web service

Press "Profile" from the drop down (on top of the screen, right side)

From "Profile" dialogue choose "Add new camera" and follow the instructions

Navigate between cameras by selecting corresponding tabs

How to activate motion detection?

Feature available only on mobile app

Log in to Elisa Live mobile application

Press "Motion notifications"

Activate motion detection by switching it into "ON" mode. Deactivate by switching into "OFF" mode.

When motion detection is activated you will receive notifications.
Note that Elisa Live has true motion detection.

How to upgrade the service plan to Premium?

You can change the service from your mobile* and web application

1) From your mobile application:

Press UPGRADE below the live feed

Press SUBSCRIBE

Enter your credit card details and press PAY

2) From the web service:

Press UPGRADE below the live feed

Press SUBSCRIBE

Choose your credit card provider and press NEXT

Enter your credit card details and press PAY

 

Now you can use all the Elisa Live Premium features!

* Upgrading the service plan works from Android and Windows Phones only at this point.

You can downgrade your service plan at anytime and you can still use the Premium service until your subscription period ends.

What is True motion detection?

  • With true motion detection you will not receive false notifications.
  • For example trees or curtains moving in the wind will not activate notifications.
  • True motion detection only recognizes movement based on heat.

How much data one camera uses in a month?

  • Camera uses upload speed of 0.45 Mb/s. This allows you to watch Hi-Quality live feed and to use Timeline anytime you want.
  • Because of the amount of data uploaded monthly regardless of the service plan (approx. 145 GB) we highly recommend connect the camera to unlimited broadband connection.
  • You can change the cameras upload speed to 0.26 Mb/s from your mobile app or web service which alters the video quality as well.

How to Install the Outdoor cameras?

See how to Install the Outdoor cameras by clicking the model of your camera:

Outdoor Bullet camera Outdoor Dome Camera

Contact Us

Hi, if you need any help or have any questions about Elisa Live services, please leave us a message.

What kind of help do you need?

Which step of the SETUP do you need assistance with?

Your name(If you are registered user, please use your username)

Your email

Message

Please check FAQ for most common questions about "How to use Elisa Live"

Your username

Your cameras MAC address

It is located behind the camera

Your email

Message

Please check FAQ for how you can upgrade or downgrade the service plan for your account

Your username

Your cameras MAC address

It is located behind the camera

Your email

Message

Thank you for contacting us!

We will reply to you by email in 1-2 working days.